Refund policy

Return policy


We aim for you to be 100% satisfied with your purchase! If for any reason you are not satisfied with your sunglasses or frames, we offer an easy return process. Read through our return policy below:

1. Returns and Exchanges


  • Return period:You have the right to return your item within30 daysfrom the date of delivery.

  • Conditions for returns and exchanges:

    • Returns should be sent with a traceable shipping option

    • The cost of return shipping is borne by the customer.

    • To avoid damage during transportation, we ask you to pack the item carefully - we recommend reusing our packaging for best protection.

    • The goods must be inoriginal conditionunused, unbroken seals on the glasses and with all accessories and packaging (including case and cleaning cloth).

    • For returns of frames with prescription lenses, only the frames will be refunded, as prescription lenses are a special order.

    • If you want to change to another model or color, please contact us for assistance.

2. non-qualified returns


Unfortunately we cannot accept returns for:

  • Products with visible signs of use or damage or where the seal looks affected.

  • Prescription jars, as these are customized to your needs.

  • Gift cards or special orders.

  • Lenses or ophthalmic products.

3. How to make a return?


  1. Contact us:Send an email to mathias@bagarglas.se with your order number and a brief description of why you want to return the item.

  2. Wait for a reply:We will respond within 1-2 business days.

  3. Pack and send back:Make sure the item is securely packaged. You are responsible for ensuring that the item arrives in good condition.

4. refunds


  • Refund process:Once we have received and inspected the item, your refund will be processed within7 working days.

  • How is the amount refunded?The refund is made to the same payment method used for the purchase.

  • Shipping costs:Shipping costs are non-refundable, unless the return is due to an error on our part.

5. shipping for returns


  • Cost:The return cost is for customers both within Sweden and internationally, the customers themselves are responsible for.

  • Faulty or damaged goods:If you received a faulty or damaged item, we will pay the return shipping and send a replacement product at no extra cost.

6. contact us

If you have any questions about our returns policy or need assistance, please contact us:


  • Email:mathias@bagarglas.se

  • Phone:+46-8-411 11 57